Delaying or cancellation of flights is quite common and can be frustrating. If your flight has been delayed, cancelled, you have experienced baggage loss, denied boarding, or any discriminatory ordeal from a transportation service provider, then this blog is for you! In May 2019, Air Passenger Protection Regulations (APPR), SOR/19-150, were put into place by...Read More

For complaints regarding air travel, Canadian Transportation Agency (CTA) is the competent tribunal to look into the complaints launched by air passengers. CTA deals with the disputes that airlines and the passengers cannot resolve. Under section 85.02 of the Canadian Transportation Act, Canadian Transportation Agency has designated Complaint Resolution Officers (CROs) to deal with the...Read More